FAQ

The shipping options, including whether it is possible to collect are set by the seller. Therefore, when you check out on the App, you will see what those options are. In some instances, sellers will allow the customer to collect directly from them. In that case, you will see the option to collect when you check out.

The seller has the option to decide whether they can ship internationally. Since the seller is responsible for shipping the item they are selling, they can set the international shipping charges in their dashboard. You can contact the seller to ask them whether they are able to ship internationally

This depends upon the seller but we have encouraged all sellers to dispatch within a timely manner to achieve a turnaround of time of 3 – 5 working days. It also depends on the kind of service that is used i.e. 1st class etc. If you feel that your package has been delayed in anyway, kindly contact us and we will follow it up on your behalf.

Because Take My Tack is a marketplace App, the responsibility to ship the order to the customer is with the seller. Therefore, the seller sets the price of the shipping depending upon the kind of service/courier company they use. Some sellers will offer the option to collect the order directly from the seller and some sellers will offer free shipping.