Affordable, discounted horse tack, delivered across the UK
Need to Return Something? No Problem.
We hope you love everything you’ve picked up through Take My Tack, but we get it—sometimes something’s not quite right. If you’d like to return an item, just click the returns button on your account page.
To help us sort your refund quickly, be sure to include your order number and the email you used at checkout. These are usually on your confirmation email or packing slip.
A Few Things to Keep in Mind:
Only items bought directly through www.takemytack.co.uk can be returned to us.
If you ordered from one of our sellers, you’ll need to reach out to them directly.
All returns must include proof of purchase and a completed returns form.
Items need to be clean, unused, with all labels still attached and in their original packaging. If packaging or tags are missing, a 10% restocking fee may apply.
We don’t currently offer exchanges. If you need a different size or item, just return the original and place a new order.
Personalised items can’t be returned unless there’s a fault.
Riding hats can be returned, but please make sure they’re well protected in the original box with the labels still on. Damaged packaging means we won’t be able to refund you, and we’ll return the hat to you.
Received Something Damaged?
We’re really sorry if something didn’t arrive in perfect condition. Just drop us a message at talk@takemytack.co.uk within 14 days of receiving your order, and we’ll get it sorted.
If you think your item is faulty, let us know so we can look into it. We’ll only consider something faulty if the issue is down to manufacturing and not wear and tear or damage caused after it arrived.
Returns Timing:
Let us know within 14 days of receiving your item if you would like to return it. Once confirmed, you’ll need to return it within another 14 days.
Sizing Tips:
All our products follow a consistent size guide but if it’s your first time ordering, here are a few tips:
Double-check the size chart before you buy.
Think about how you’ll be wearing the item. Layering? Fitted? That can affect your choice.
Already bought from us before? Stick with your usual size.
Still unsure? We’re happy to help. Just email us at talk@takemytack.co.uk and we’ll get back to you.
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