Refund and Returns Policy

Need to Return Something? No Problem.

We hope you love everything you’ve picked up through Take My Tack, but we get it—sometimes something’s not quite right. If you’d like to return an item, just download and fill in our [returns form], pop it in your parcel, and send it back our way.

To help us sort your refund quickly, be sure to include your order number and the email you used at checkout—these are usually on your confirmation email or packing slip.

A Few Things to Keep in Mind:

• Only items bought directly through takemytack.co.uk can be returned to us. If you ordered from one of our sellers, you’ll need to reach out to them directly.
• All returns must come with proof of purchase and the returns form filled in.
• Items need to be clean, unused, with all labels still attached and in their original packaging. If packaging or tags are missing, a 10% restocking fee may apply.
• We don’t currently offer exchanges—if you need a different size or item, just return the original and place a new order.
• Personalised items can’t be returned unless there’s a fault.
• Riding hats can be returned, but please make sure they’re well-protected in the original box with labels still on. Damaged packaging means we won’t be able to refund you, and we’ll return the hat back to you.

Received Something Damaged?

We’re really sorry if something didn’t arrive in perfect condition. Just drop us a message at talk@takemytack.co.uk within 14 days of receiving your order and we’ll get it sorted.

If you think your item is faulty, let us know so we can look into it. We’ll only consider something faulty if the issue is down to manufacturing—not wear and tear or damage caused after it arrived.

Returns Timing:

Let us know within 14 days of receiving your item if you want to send it back. Once confirmed, you’ll need to return it within another 14 days.

Sizing Tips:

All our products follow a consistent size guide—but if it’s your first time ordering, here are a few tips:
• Double-check the size chart before you buy.
• Think about how you’ll be wearing the item—layering? Fitted? That can affect your choice.
• Already bought from us before? Stick with your usual size.

Still unsure? We’re happy to help—just email us at talk@takemytack.co.uk and we’ll get back to you.